This study focuses on at-home digital service (DS) work, an emerging post-pandemic feminised
work sector. This process-oriented service work (e.g., customer service, call centre) is
performed at home by digitally monitored low-waged employees. Our scoping review of
scientific literature will bring together what is known about risks and opportunities for this
vulnerable working population.
Research team: Ellen MacEachen, Juyeon Lee, Stephanie Premji, Daniel Cockayne, Yasmeen
Almomani, Michaella Miller, Peining Li, Abbey Davis.